✦ LIBER ✦
THE IMPACT OF DEMAND UNCERTAINTY AND CONFIGURATION CAPACITY ON CUSTOMER SERVICE PERFORMANCE IN A CONFIGURE-TO-ORDER ENVIRONMENT
✍ Scribed by Gilbert N. Nyaga; David J. Closs; Alexandre Rodrigues; Roger J. Calantone
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2007
- Tongue
- English
- Weight
- 567 KB
- Volume
- 28
- Category
- Article
- ISSN
- 0735-3766
No coin nor oath required. For personal study only.
✦ Synopsis
This paper examines the simultaneous impact of demand variability, demand skew, and configuration capacity on customer service in a configure‐to‐order environment. Simulation is done in ARENA and data are analyzed using ANOVA and MANOVA. The findings indicate that the factors studied have differential impact on performance both individually and interactively.