## Abstract This article aims to build on previous research analyzing the effects of perceived justice on customers' satisfaction with service recovery and the attitudinal consequences of the recovery strategies firms adopt after service failures occur. The results obtained from a conceptual model
The impact of free and exaggerated prices on perceived quality of services
β Scribed by Gerald J. Gorn; David K. Tse; Charles B. Weinberg
- Publisher
- Springer US
- Year
- 1991
- Tongue
- English
- Weight
- 674 KB
- Volume
- 2
- Category
- Article
- ISSN
- 0923-0645
No coin nor oath required. For personal study only.
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