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Studying continuous improvement from a knowledge perspective

✍ Scribed by Steve Davison; John L. Gordon; John A. Robinson


Publisher
Elsevier Science
Year
2005
Tongue
English
Weight
371 KB
Volume
18
Category
Article
ISSN
0950-7051

No coin nor oath required. For personal study only.

✦ Synopsis


This paper describes a project undertaken at BAE SYSTEMS to study the process of Continuous Improvement (CI) from a knowledge perspective. We used the Knowledge Structure Mapping (KSM) technique to identify ways of managing the underlying knowledge resource in order to share and disseminate best practice and thereby increase the effectiveness of CI on site. A secondary goal was to investigate the potential for applying KSM to other areas of the business. We provide background to the project, a discussion of the approach taken along with initial results and conclusions.


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