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Steps to Improved Firm Performance with Business Process Management: Adding Business Value with Business Process Management and its Systems

✍ Scribed by Tahvo HyâtylÀinen (auth.)

Publisher
Gabler Verlag
Year
2015
Tongue
English
Leaves
235
Series
Advances in Information Systems and Business Engineering
Edition
1
Category
Library
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✦ Synopsis

​Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo HyΓΆtylΓ€inen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

✦ Table of Contents

Front Matter....Pages I-XVII
Introduction....Pages 1-16
Systematic Literature Review of Empirical Support Regarding BPMS and BPMM Models....Pages 17-44
Theoretical Approach....Pages 45-87
Case Study....Pages 89-122
Action Research....Pages 123-154
Discussion and Conclusions....Pages 155-168
Back Matter....Pages 169-220

✦ Subjects

Business Information Systems; Innovation/Technology Management; Management/Business for Professionals

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