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✦   LIBER   ✦

Simple, effective performance management: A top-down and bottom-up approach

✍ Scribed by Andrew Muras; Thomas Smith; Deborah Meyers

Publisher
John Wiley and Sons
Year
2008
Tongue
English
Weight
175 KB
Volume
20
Category
Article
ISSN
1044-8136

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Performance management systems sometimes confuse rather than enlighten managers and employees. The combination of complex processes, competing IT systems, and multiple dashboards often fails to provide the insight needed to bring change, so the metrics become irrelevant. Using a back‐to‐basics approach and employing two well‐known processes—activity analysis and balanced scorecards—overcomes this irrelevance. Employing a simple, straightforward, and linked approach provides the information necessary to measure and improve performance from both an operational and strategic perspective. This article provides an overview of the linked concept and two case studies of implementations. © 2008 Wiley Periodicals, Inc.

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