๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Service set similarities in patterns of consumer satisfaction/dissatisfaction

โœ Scribed by George M. Zinkhan; Melanie Wallendorf


Book ID
119126445
Publisher
Elsevier Science
Year
1985
Tongue
English
Weight
776 KB
Volume
2
Category
Article
ISSN
0167-8116

No coin nor oath required. For personal study only.


๐Ÿ“œ SIMILAR VOLUMES


Assessing the effects of consumer involv
โœ Wan-I Lee; Yen Ting Chiu; Chia-Chi Liu; Chen-Yuan Chen ๐Ÿ“‚ Article ๐Ÿ“… 2011 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 135 KB

The aim of this study is to assess how consumer involvement and service quality within the Technology Acceptance Model (TAM) influence consumers' adoption of self-service technologies (SSTs). A model is proposed to test the antecedent factors of SSTs in a retail environment. A total of 441 valid que