𝔖 Bobbio Scriptorium
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Dimensions of consumer satisfaction/dissatisfaction with services: The case of electric utilities

✍ Scribed by William O. Bearden; Richard M. Durand; J. Barry Mason; Jesse E. Tell

Book ID
112838513
Publisher
Sage Publications
Year
1978
Tongue
English
Weight
572 KB
Volume
6
Category
Article
ISSN
0092-0703

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The impact of involvement and ambiguity on satisfaction judgments for high-credence property services such as health care has not been studied. This study examines the level and process effects of involvement on satisfaction with two dimensions of a health-care service. We found that higher levels o