𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Public opinion and the measurement of consumer satisfaction with government services

✍ Scribed by Victor J. Roth; Lorne Bozinoff; Peter MacIntosh


Book ID
114914742
Publisher
Wiley (Blackwell Publishing)
Year
1990
Tongue
French
Weight
663 KB
Volume
33
Category
Article
ISSN
0008-4840

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