Public opinion and the measurement of consumer satisfaction with government services
β Scribed by Victor J. Roth; Lorne Bozinoff; Peter MacIntosh
- Book ID
- 114914742
- Publisher
- Wiley (Blackwell Publishing)
- Year
- 1990
- Tongue
- French
- Weight
- 663 KB
- Volume
- 33
- Category
- Article
- ISSN
- 0008-4840
No coin nor oath required. For personal study only.
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