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Client expectations and satisfaction of quality in home care services: A consumer perspective

โœ Scribed by Gillis Samuelsson; Andrew Wister

Book ID
117842039
Publisher
Elsevier Science
Year
2000
Tongue
English
Weight
536 KB
Volume
5
Category
Article
ISSN
1084-628X

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๐Ÿ“œ SIMILAR VOLUMES

The impact of confidence in expectations
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โœ Richard A. Spreng; Thomas J. Page Jr. ๐Ÿ“‚ Article ๐Ÿ“… 2001 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 127 KB

## Abstract Research into the construct relationships that form consumer satisfaction has advanced to a stage in which moderator variables need to be examined. The present research proposes and tests confidence in expectations as a potential moderator of these relationships. A laboratory study test