✦ LIBER ✦

Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives

✍ Scribed by Sichtmann, Christina; Selasinsky, Maren von; Diamantopoulos, Adamantios

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Customer loyalty to service providers: e

✍ Setó-Pamies, Dolors 📂 Article 📅 2012 🏛 Taylor and Francis Group 🌐 English ⚖ 153 KB

INTQUAL ‐ an internal measure of service

✍ Caruana, Albert; Pitt, Leyland 📂 Article 📅 1997 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 51 KB

Service quality and marketing performanc

✍ Chumpitaz, Ruben; Paparoidamis, Nicholas G. 📂 Article 📅 2004 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 186 KB

The Role of Relational and Operational P

✍ Bhappu, A. D. 📂 Article 📅 2006 🏛 SAGE Publications 🌐 English ⚖ 248 KB

The impact of quality practices on custo

✍ Lars Nilsson; Michael D. Johnson; Anders Gustafsson 📂 Article 📅 2001 🏛 Elsevier Science ⚖ 200 KB

The willingness of e-Government service

✍ Jooho Lee; Hyun Joon Kim; Michael J. Ahn 📂 Article 📅 2011 🏛 Elsevier Science 🌐 English ⚖ 234 KB