The impact of quality practices on customer satisfaction and business results: product versus service organizations

✍ Scribed by Lars Nilsson; Michael D. Johnson; Anders Gustafsson

• Book ID: 117729409
• Publisher: Elsevier Science
• Year: 2001
• Weight: 200 KB
• Volume: 6
• Category: Article
• ISSN: 1084-8568
• DOI: 10.1016/s1084-8568(01)00026-8