๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Service Management: A Management Focus for Service Competition

โœ Scribed by Gronroos, Christian

Book ID
126972458
Publisher
Emerald Group Publishing Limited
Year
1990
Tongue
English
Weight
557 KB
Volume
1
Category
Article
ISSN
0956-4233

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## Abstract Competitive advantage traditionally is seen as a function of excellence in products, systems, marketing, or other operational attributes of a business. UPS has led in many of these areas. Its fundamental competitive strength, however, derives from the organization's unique culture, whic