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Service Management

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📜 SIMILAR VOLUMES

Service Management

✍ Kurt M. Bretthauer 📂 Article 📅 2004 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 63 KB

Service Management: A Management Focus f

✍ Gronroos, Christian 📂 Article 📅 1990 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 557 KB

From networks and network management int

✍ Tuncay Saydam; Thomas Magedanz 📂 Article 📅 1996 🏛 Springer US 🌐 English ⚖ 185 KB

From Scientific Management to Service Ma

✍ Grönroos, Christian 📂 Article 📅 1994 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 70 KB

Service quality and service productivity

✍ Pierre Filiatrault; Jean Harvey; Jean-Charles Chebat 📂 Article 📅 1996 🏛 Elsevier Science 🌐 English ⚖ 990 KB

Integrated TMN Service Management

✍ Graham Chen; Qinzheng Kong; Jaon Etheridge; Paul Foster 📂 Article 📅 1999 🏛 Springer US 🌐 English ⚖ 554 KB