Quality from Customer Needs to Customer Satisfaction
β Scribed by Bo Bergman, Bengt Klefsjo
- Publisher
- Studentlitteratur AB
- Year
- 2010
- Tongue
- English
- Leaves
- 336
- Edition
- 3
- Category
- Library
No coin nor oath required. For personal study only.
β¦ Subjects
Total Quality Management;Quality Control & Management;Management & Leadership;Business & Money
π SIMILAR VOLUMES
This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a statistical analysis to determine the best approach to imp
<p>If you donβt offer great customer experience, your main competitors will take away 50% of your business. Period.</p><p><p>Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In todayβs hypercompetitive environment, companies can no longer be just B2C
This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality. It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking