𝔖 Scriptorium
✦   LIBER   ✦

πŸ“

Quality from Customer Needs to Customer Satisfaction

✍ Scribed by Bo Bergman, Bengt Klefsjo


Publisher
Studentlitteratur AB
Year
2010
Tongue
English
Leaves
336
Edition
3
Category
Library

⬇  Acquire This Volume

No coin nor oath required. For personal study only.

✦ Subjects


Total Quality Management;Quality Control & Management;Management & Leadership;Business & Money


πŸ“œ SIMILAR VOLUMES


Superior customer satisfaction and loyal
✍ Goldstein, Sheldon D πŸ“‚ Library πŸ“… 2009 πŸ› ASQ Quality Press 🌐 English

This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers, measuring their satisfaction with an unbiased survey instrument, analyzing that data, and then doing a statistical analysis to determine the best approach to imp

Delivering Fantastic Customer Experience
✍ Daniel LafreniΓ¨re (Author) πŸ“‚ Library πŸ“… 2019 πŸ› Productivity Press

<p>If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period.</p><p><p>Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C

Customer Satisfaction
✍ Dru Scott; Dru Scott πŸ“‚ Library πŸ“… 2000 πŸ› Course Technology Crisp 🌐 English
Customer Satisfaction
✍ Hartini Ahmad; Mahmoud Allan πŸ“‚ Library πŸ“… 2014 πŸ› Universiti Utara Malaysia 🌐 English

This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality. It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking