A Handbook for Measuring Customer Satisf
β Transit Cooperative Research Program, National Research Council . U.S. Transport
π Library
π English
β Scribed by Richard F. Gerson; Brenda Machosky
No coin nor oath required. For personal study only.
Consumer satisfaction. ; Customer services -- Evaluation.; BUS018000; BUS058000; BUS059000
π SIMILAR VOLUMES
<p><P>This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis