This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality. It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking
β¦ LIBER β¦
π
Customer Satisfaction
β Scribed by Dru Scott; Dru Scott
- Publisher
- Course Technology Crisp
- Year
- 2000
- Tongue
- English
- Leaves
- 126
- Category
- Library
β¬ Acquire This Volume
No coin nor oath required. For personal study only.
β¦ Subjects
Consumer satisfaction. ; Customer relations.; BUS018000; BUS058000
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Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!"βTimothy
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1 online resource (x, 211 pages) :