Content: Overview: Program Management in the Department of Defense (DoD)/High Technology EnvironmentRole of the Program ManagerQualifications, Experience, Talents, and SkillsTypes of ProgramsTypes of ContractsOrganizational Overview-Departmental InterfacesSummaryEnd of Chapter QuestionsLearning the Ropes: Understanding the Culture, the Customer, and the Program CapabilitiesThe Program in the Company CultureThe Program and the Customer (And His or Her Culture)The Program and the TeamEnd of Chapter QuestionsIdentifying OpportunitiesThe Program Manager's Knowledge Is KeyProgram Manager OpportunitiesEnd of Chapter QuestionsPre-Proposal WorkUsing Pre-Proposal Efforts to Develop a Winning ProposalOther ConsiderationsSummaryEnd of Chapter QuestionsThe Proposal Process for a "Typical Program"The Important Pre-Proposal PeriodTo Bid or Not to BidDeveloping the Strategy-Getting Started"Price to Win"Leading the Proposal TeamBuilding the TeamProposal Preparation-Storyboarding and Team DynamicsPricingPricing Strategies and Risk ManagementReviewsBusiness Reviews-The Sign-Off ProcessNoncompetitive ProposalsWinning and Almost Winning the Contract-Final NegotiationsContract RefinementBut What if You Lose?What if You Lost for the "Wrong Reason"?End of Chapter QuestionsPlanning the Program and Starting WorkThe Management PartThe Leadership PartSourcingOutsourcing Work PackagesOutsourcing ProductBuilding the Program CultureEnd of Chapter QuestionsRunning the ProgramLeadership StylesMaking Progress and Monitoring ProgressMonitoring Progress-MetricsFocusing on QualityManaging the CustomerIdentifying and Avoiding Performance TrapsGetting "Stuck" and Getting "Unstuck"Customers as MotivatorsKeeping Senior Management EngagedDetecting Trouble and Determining What To Do About ItWhen Problems Get Really BadCountervailing Forces and PrioritiesDetecting and Avoiding "Scope Creep"-InternalDetecting and Avoiding "Scope Creep"-ExternalScope Creep-In SummaryMonitoring Versus ControllingCost Control in the TrenchesMonitoring Schedules-Program ReviewsLeadership and CaringProgram Changes and ContinuityManaging External ChangesCelebrating Victories-Confronting DefeatsDealing with Individual Performance ProblemsDiagnosing and Resolving ProblemsCelebrating the Success at the End of the ProgramSummaryEnd of Chapter QuestionsClaim Identification, Claim Management, and Claim AvoidanceLate GFEDefective GFEDelayed Approvals or Contract ActionsInappropriate Disapprovals or CommentsNoncontractual DirectionFlawed Technical SpecificationsDefective InformationClaims Against YouOther Considerations in Claim ManagementSummaryEnd of Chapter QuestionsLeadership ModelsLeadership: Getting People To Do What You Want Them To DoSummaryEnd of Chapter QuestionsCommunicationsCommunications among the TeamWhat About Communication outside the Team?Communication with the CustomerA Critical Communication SkillSummaryEnd of Chapter QuestionsEarned Value ManagementApplying EVM TheorySummaryEnd of Chapter QuestionsNegotiationsContract NegotiationsCustomer Negotiations-Ongoing ContractsInternal Negotiations-Work BudgetsSupport Groups-Negotiations with Support GroupsSupplier NegotiationsSubcontractor NegotiationsSummaryEnd of Chapter QuestionsCoachingRecognizing Influence in CoachingDetermining When to CoachSummaryEnd of Chapter QuestionsInheriting a Program Already in ProgressBecoming a Member and Leader of the TeamImportance of ContinuityFresh EACSummaryEnd of Chapter Questions