✦ LIBER ✦

Practical scheduling for call center operations

✍ Scribed by Dennis C. Dietz

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Call Center Operation

✍ Sharp, Duane 📂 Fiction 📅 0 🌐 English ⚖ 9 MB

SANet: a service-agent network for call-

✍ Qiang Yang; Yong Wang; Zhong Zhang 📂 Article 📅 2003 🏛 IEEE 🌐 English ⚖ 812 KB

Personnel scheduling in the Call Center

✍ Cyril Canon 📂 Article 📅 2006 🏛 Springer 🌐 English ⚖ 57 KB

Agent scheduling in a multiskill call ce

✍ Ornella Pisacane 📂 Article 📅 2008 🏛 Springer 🌐 English ⚖ 134 KB

Optimizing daily agent scheduling in a m

✍ Athanassios N. Avramidis; Wyean Chan; Michel Gendreau; Pierre L’Ecuyer; Ornella 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 469 KB

Intelligent Procedures for Intra-Day Upd

✍ Vijay Mehrotra; Ozgür Ozlük; Robert Saltzman 📂 Article 📅 2009 🏛 Production and Operations Management Society 🌐 English ⚖ 225 KB