Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules

✍ Scribed by Vijay Mehrotra; Ozgür Ozlük; Robert Saltzman

• Book ID: 118091630
• Publisher: Production and Operations Management Society
• Year: 2009
• Tongue: English
• Weight: 225 KB
• Volume: 19
• Category: Article
• ISSN: 1059-1478
• DOI: 10.1111/j.1937-5956.2009.01097.x