Optimizing daily agent scheduling in a multiskill call center

✍ Scribed by Athanassios N. Avramidis; Wyean Chan; Michel Gendreau; Pierre L’Ecuyer; Ornella Pisacane

• Book ID: 108118685
• Publisher: Elsevier Science
• Year: 2010
• Tongue: English
• Weight: 469 KB
• Volume: 200
• Category: Article
• ISSN: 0377-2217
• DOI: 10.1016/j.ejor.2009.01.042