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Optimizing daily agent scheduling in a multiskill call center

✍ Scribed by Athanassios N. Avramidis; Wyean Chan; Michel Gendreau; Pierre L’Ecuyer; Ornella Pisacane


Book ID
108118685
Publisher
Elsevier Science
Year
2010
Tongue
English
Weight
469 KB
Volume
200
Category
Article
ISSN
0377-2217

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