Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation within SMEs

✍ Scribed by Stefano Biazzo, Patrizia Garengo (auth.)

• Publisher: Springer-Verlag Berlin Heidelberg
• Year: 2012
• Tongue: English
• Leaves: 141
• Series: SpringerBriefs in Business 6
• Edition: 1
• Category: Library

✦ Synopsis

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

✦ Table of Contents

Front Matter....Pages i-x
Measuring Business Performances: The Balanced Scorecard Model....Pages 1-22
The Balanced Scorecard for SMEs: A Circular Approach....Pages 23-38
Corporate Strategy and the Balanced Scorecard....Pages 39-51
Models for Measuring Performances....Pages 53-79
Empirical Evidence: Implementing the BSC in SMEs....Pages 81-133

✦ Subjects

Human Resource Management; Accounting/Auditing; Business Strategy/Leadership