Performance Measurement: Linking Balanced Scorecard to Business Intelligence

✍ Scribed by Stefano Tonchia, Luca Quagini (auth.)

• Publisher: Springer-Verlag Berlin Heidelberg
• Year: 2010
• Tongue: English
• Leaves: 166
• Edition: 1
• Category: Library

✦ Synopsis

This book describes – in a precise but practical way – the most recent developments in Performance Measurement and the relative Performance Measurement Systems (PMS), whose most famous one is the Balanced Scorecard model. It is unique because of the integration of PMS theory (types of performances, Key Performance Indicators, architecture and integration with ERP, Organization and Strategy) with the Business Intelligence (BI) technologies, which characterize the most advanced effective solutions. The rigorous academic approach of a well-known international expert – Professor Tonchia – is mixed with the managerial contribution of a worldwide consulting leader – Luca Quagini, CEO of SDG Group. There are very few, if any, books in the Performance Management field that describe in detail a real approach for designing and managing these systems, with the amount of detail and giving the useful, practical understanding of the underlying principles and specific processes and practices that are presented here.

✦ Table of Contents

Front Matter....Pages i-xiii
Performance Measurement and Indicators....Pages 1-8
Cost and Productivity Performances....Pages 9-22
Non-cost Performances....Pages 23-34
Performance Measurement Systems....Pages 35-59
Design and Integration of the PMS....Pages 61-80
Performance Management: From Decision Support to Performance Governance....Pages 81-93
Luxottica, a New “Vision” for the Supply Chain....Pages 95-111
The Monte dei Paschi di Siena “Controlling Data Farm”, the CPM of the Oldest Bank in the World....Pages 113-133
Sorgenia, Giving Energy to Performance....Pages 135-148
Back Matter....Pages 149-156

✦ Subjects

Management/Business for Professionals; Business Information Systems