✦ LIBER ✦

Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology

✍ Scribed by Adam Rapp; Kevin J. Trainor; Raj Agnihotri

Book ID: 116618604
Publisher: Elsevier Science
Year: 2010
Tongue: English
Weight: 270 KB
Volume: 63
Category: Article
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2009.11.002

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Employee Orientation and Performance: An

Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation

✍ Junfeng Zhang 📂 Article 📅 2010 🏛 Springer 🌐 English ⚖ 190 KB

Examining the Mechanisms Linking Transfo

Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support

✍ Yuann-Jun Liaw; Nai-Wen Chi; Aichia Chuang 📂 Article 📅 2009 🏛 Springer US 🌐 English ⚖ 339 KB

In Search of Innovation and Customer-rel

In Search of Innovation and Customer-related Performance Superiority: The Role of Market Orientation, Marketing Capability, and Innovation Capability Interactions

✍ Liem Viet Ngo; Aron O'Cass 📂 Article 📅 2012 🏛 John Wiley and Sons 🌐 English ⚖ 210 KB

Customer Orientation and Performance in

Customer Orientation and Performance in Small Firms: Examining the Moderating Influence of Risk-Taking, Innovativeness, and Opportunity Focus

✍ Beverly K. Brockman; Michael A. Jones; Richard C. Becherer 📂 Article 📅 2012 🏛 John Wiley and Sons 🌐 English ⚖ 132 KB

Performance effects of IT capability, se

Performance effects of IT capability, service process innovation, and the mediating role of customer service

✍ Ja-Shen Chen; Hung-Tai Tsou 📂 Article 📅 2012 🏛 Elsevier Science 🌐 English ⚖ 557 KB

Understanding how technology paradoxes a

Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology

✍ Devon S. Johnson; Fleura Bardhi; Dan T. Dunn 📂 Article 📅 2008 🏛 John Wiley and Sons 🌐 English ⚖ 206 KB

## Abstract This study examines the role of consumer technology paradoxes within the context of self‐service technology and the routes by which these paradoxes influence customer satisfaction evaluation. Analysis of survey data from online banking customers indicates that three paradoxes operate in