Title
Table of Contents
PART 1 INTRODUCTION TO ORGANIZATIONAL BEHAVIOR
CHAPTER 1
What Is Organizational Behavior? What Is Organizational Behavior?
Organizational Behavior Defi ned
An Integrative Model of Organizational Behavior
Does Organizational Behavior Matter?
Building a Conceptual Argument
Research Evidence
So What’s So Hard?
How Do We “Know” What We Know about Organizational Behavior?
SUMMARY: MOVING FORWARD IN THIS BOOK
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 2
Job Performance Job Performance
What Does It Mean to Be a “Good Performer”?
Task Performance
Citizenship Behavior
Counterproductive Behavior
Summary: What Does It Mean to Be a “Good Performer”?
Trends Affecting Performance
Knowledge Work
Service Work
Application: Performance Management
Management by Objectives
Behaviorally Anchored Rating Scales
360-Degree Feedback
Forced Ranking
Social Networking Systems
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 3
Organizational Commitment Organizational Commitment
What Does It Mean to Be “Committed”?
Types of Commitment
Withdrawal Behavior
Summary: What Does It Mean to Be “ Committed”?
Trends That Affect Commitment
Diversity of the Workforce
The Changing Employee–Employer Relationship
Application: Commitment Initiatives
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
PART 2 INDIVIDUAL MECHANISMS
CHAPTER 4
Job Satisfaction Job Satisfaction
Why Are Some Employees More Satisfi ed Than Others?
Value Fulfi llment
Satisfaction with the Work Itself
Mood and Emotions
Summary: Why Are Some Employees More Satisfi ed Than Others?
How Important Is Job Satisfaction?
Life Satisfaction
Application: Tracking Satisfaction
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 5
Stress Stress
Why Are Some Employees More “Stressed” Than Others?
Types of Stressors
How Do People Cope with Stressors?
The Experience of Strain
Accounting for Individuals in the Stress Process
Summary: Why Are Some Employees More “Stressed” Than Others?
How Important Is Stress?
Application: Stress Management
Assessment
Reducing Stressors
Providing Resources
Reducing Strains
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 6
Motivation Motivation
Why Are Some Employees More Motivated Than Others?
Expectancy Theory
Goal Setting Theory
Equity Theory
Psychological Empowerment
Summary: Why Are Some Employees More Motivated Than Others?
How Important Is Motivation?
Application: Compensation Systems
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 7
Trust, Justice, and Ethics Trust, Justice, and Ethics
Why Are Some Authorities More Trusted Than Others?
Trust
Justice
Ethics
Summary: Why Are Some Authorities More Trusted Than Others?
How Important Is Trust?
Application: Social Responsibility
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 8
Learning and Decision Making Learning and Decision Making
Why Do Some Employees Learn to Make Decisions Better Than Others?
Types of Knowledge
Methods of Learning
Methods of Decision Making
Decision-Making Problems
Summary: Why Do Some Employees Learn to Make Decisions Better Than Others?
How Important Is Learning?
Application: Training
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
PART 3 INDIVIDUAL CHARACTERISTICS
CHAPTER 9
Personality and Cultural Values Personality and Cultural Values
How Can We Describe What Employees Are Like?
The Big Five Taxonomy
Other Taxonomies of Personality
Cultural Values
Summary: How Can We Describe What Employees Are Like?
How Important Are Personality and Cultural Values?
Application: Personality Tests
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 10
Ability Ability
What Does It Mean for an Employee to Be “Able”?
Cognitive Ability
Emotional Ability
Physical Abilities
Summary: What Does It Mean for an Employee to Be “Able”?
How Important Is Ability?
Application: The Wonderlic
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
PART 4 GROUP MECHANISMS
CHAPTER 11
Teams: Characteristics and Diversity Team Characteristics and Diversity
What Characteristics Can Be Used to Describe Teams?
Team Types
Variations within Team Types
Team Interdependence
Team Composition
Summary: What Characteristics Can Be Used to Describe Teams?
How Important Are Team Characteristics?
Application: Team Compensation
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 12
Teams: Processes and Communication Team Processes and Communication
Why Are Some Teams More Than the Sum of Their Parts?
Taskwork Processes
Teamwork Processes
Communication
Team States
Summary: Why Are Some Teams More Than the Sum of Their Parts?
How Important Are Team Processes?
Application: Training Teams
Transportable Teamwork Competencies
Cross-Training
Team Process Training
Team Building
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 13
Leadership: Power and Negotiation Leadership: Power and Negotiation
Why Are Some Leaders More Powerful Than Others?
Acquiring Power
Using Infl uence
Power and Infl uence in Action
Negotiations
Summary: Why Are Some Leaders More Pow-erful Than Others?
How Important Are Power and Infl uence?
Application: Alternative Dispute Resolution
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
CHAPTER 14
Leadership: Styles and Behaviors Leadership: Styles and Behaviors
Why Are Some Leaders More Effective Than Others?
Leader Decision-Making Styles
Day-to-Day Leadership Behaviors
Transformational Leadership Behaviors
Summary: Why Are Some Leaders More Effective Than Others?
How Important Is Leadership?
Application: Leadership Training
TAKEAWAYS
KEY TERMS DISCUSSION QUESTIONS
CASE
EXERCISE
PART 5 ORGANIZATIONAL MECHANISMS
CHAPTER 15
Organizational Structure Organizational Structure
Why Do Some Organizations Have Different Structures Than Others?
Elements of Organizational Structure
Organizational Design
Common Organizational Forms
Summary: Why Do Some Organizations Have Different Structures Than Others?
How Important Is Structure?
Application: Restructuring
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
CHAPTER 16
Organizational Culture Organizational Culture
Why Do Some Organizations Have Different Cultures Than Others?
Culture Components
General Culture Types
Specifi c Culture Types
Culture Strength
Maintaining an Organizational Culture
Changing an Organizational Culture
Summary: Why Do Some Organizations Have Different Cultures Than Others?
How Important Is Organizational Culture?
Application: Managing Socialization
TAKEAWAYS
KEY TERMS
DISCUSSION QUESTIONS
CASE
EXERCISE
GLOSSARY
PHOTO CREDITS
INDEX
NAME
COMPANY
SUBJECT