Cover
Brief Contents
Contents
Part 1: Fundamentals of Information Systems
Chapter 1: Information Systems in Business
1-1 Computers and Information Systems in Daily Life
1-2 Computer Literacy and Information Literacy
1-3 The Beginning: Transaction-Processing Systems
1-4 Management Information Systems
1-5 Major Components of an Information System
1-6 Using Information Systems and Information Technologies
1-7 The IT Job Market
1-8 Outlook for the Future
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 1-1: Using Information Technologies at Federal Express
Case Study 1-2: Mobile Technology: A Key Player for Future Shopping
Chapter 2: Computers and Their Business Applications
2-1 Defining a Computer
2-2 The History of Computer Hardware and Software
2-3 The Power of Computers
2-4 Computer Operations
2-5 Input, Output, and Memory Devices
2-6 Classes of Computers
2-7 What Is Software?
2-8 Computer Languages
2-9 Object-Oriented Programming: A Quick Overview
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 2-1: Become Your Own Banker and Financial Advisor
Case Study 2-2: iPads: New Productivity Tools for Service Workers
Chapter 3: Data and Business Intelligence
3-1 Databases
3-2 Logical Database Design
3-3 Components of a DBMS
3-4 Recent Trends in Database Design and Use
3-5 Data Warehouses
3-6 Data Marts
3-7 Business Analytics
3-8 The Big Data Era
3-9 Database Marketing
3-10 Tableau and Power BI: Two Popular BI and Visualization Platforms
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 3-1: Data Mining Helps Students Enroll in Courses with Higher Chances of Success
Case Study 3-2: Data Mining Tools at Pandora Radio
Chapter 4: Personal, Legal, Ethical, and Organizational Issues
4-1 Privacy Issues
4-2 Ethical Issues of Information Technologies
4-3 The Impact of Information Technology in the Workplace
4-4 Green Computing
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 4-1: Telecommuting with a New Twist
Case Study 4-2: Privacy and Other Legal Issues at Google
Chapter 5: Protecting Information Resources
5-1 Risks Associated with Information Technologies
5-2 Computer and Network Security: Basic Safeguards
5-3 Security Threats: An Overview
5-4 Security Measures and Enforcement: An Overview
5-5 Guidelines for a Comprehensive Security System
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 5-1: Vulnerabilities of Medical Devices
Case Study 5-2: Security Breach at Equifax
Part 2: Data Communication, the Internet, E-Commerce, and Global Information Systems
Chapter 6: Data Communication: Delivering Information Anywhere and Anytime
6-1 Defining Data Communication
6-2 Basic Components of a Data Communication System
6-3 Processing Configurations
6-4 Types of Networks
6-5 Network Topologies
6-6 Major Networking Concepts
6-7 Wireless and Mobile Networks
6-8 Wireless Security
6-9 Convergence of Voice, Video, and Data
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 6-1: Data Communication at Walmart
Case Study 6-2: Protecting the Security and Privacy of Mobile Devices
Chapter 7: A Connected World
7-1 The Internet
7-2 Navigational Tools, Search Engines, and Directories
7-3 Internet Services
7-4 Web Applications
7-5 Intranets
7-6 Extranets
7-7 The Web Trends
7-8 The Internet of Everything and Beyond
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 7-1: Scotts Miracle-Gro’s Intranet: The Garden
Case Study 7-2: Social Networking in Support of Small Businesses
Chapter 8: E-Commerce
8-1 Defining E-Commerce
8-2 Major Categories of E-Commerce
8-3 B2C E-Commerce Cycle
8-4 B2B E-Commerce: A Second Look
8-5 Mobile and Voice-Based E-Commerce
8-6 E-Commerce Supporting Technologies
8-7 E-Commerce and Beyond: Social Commerce
8-8 Hypersocial Organizations
8-9 Social Media Information Systems
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 8-1: Widespread Applications of Mobile Ads
Case Study 8-2: Bridging the Gap between E-Commerce and Traditional Commerce
Chapter 9: Global Information Systems
9-1 Why Go Global?
9-2 Global Information Systems: An Overview
9-3 Organizational Structures and Global Information Systems
9-4 Obstacles to Using Global Information Systems
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 9-1: Global Information Systems at Toyota Motor Company
Case Study 9-2: Information Technologies Support Global Supply Chain
Part 3: IS Development, Enterprise Systems, MSS, and Emerging Trends
Chapter 10: Building Successful Information Systems
10-1 Systems Development Life Cycle: An Overview
10-2 Phase 1: Planning
10-3 Phase 2: Requirements Gathering and Analysis
10-4 Phase 3: Design
10-5 Phase 4: Implementation
10-6 Phase 5: Maintenance
10-7 New Trends in Systems Analysis and Design
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 10-1: Systems Development at SEB Latvia
Case Study 10-2: Crowdsourcing Pays Off
Chapter 11: Enterprise Systems
11-1 Supply Chain Management
11-2 Customer Relationship Management
11-3 Knowledge Management
11-4 Enterprise Resource Planning
11-5 Cloud-Based Enterprise Systems
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 11-1: ERP at Johns Hopkins Institutions
Case Study 11-2: CRM at Starbucks
Chapter 12: Supporting Decisions and Processes
12-1 Types of Decisions in an Organization
12-2 Decision Support Systems
12-3 Executive Information Systems
12-4 Geographic Information Systems
12-5 Collaboration Systems
12-6 Guidelines for Designing a Management Support System
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 12-1: UPS Deploys Routing Optimization with a Big Payoff
Case Study 12-2: GPS Technology and Analytics Combat Crime
Chapter 13: Artificial Intelligence and Automation
13-1 What Is Artificial Intelligence?
13-2 Expert Systems
13-3 Case-Based Reasoning
13-4 Intelligent Agents
13-5 Fuzzy Logic
13-6 Machine Learning
13-7 Genetic Algorithms
13-8 Natural-Language Processing
13-9 Integrating AI Technologies into Decision Support Systems
13-10 Contextual Computing: Making Mobile Devices Smarter
13-11 AI and Automation
13-12 Ethical issues of AI
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 13-1: AI-Based Software Helps Businesses Better Understand Customers
Case Study 13-2: NLP: Making a Smartphone Smarter
Chapter 14: Emerging Trends, Technologies, and Applications
14-1 Trends in Software and Service Distribution
14-2 Virtual Reality
14-3 Cloud Computing: Foundation, Applications, and Models
14-4 Nanotechnology
14-5 Blockchain Technology and Cryptocurrency
14-6 Quantum Computing
Module Summary
Key Terms
Reviews and Discussions
Projects
Module Quiz
Case Study 14-1: Cloud Computing at Intercontinental Hotels Group (IHG)
Case Study 14-2: Virtual Reality Enhances Try before You Buy Concept
Endnotes
Index