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Measuring service quality in the process of delivering a simulation study: The customer's perspective

โœ Scribed by Stewart Robinson

Book ID
108481128
Publisher
John Wiley and Sons
Year
1998
Tongue
English
Weight
294 KB
Volume
5
Category
Article
ISSN
0969-6016

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## Abstract ## Objective The ability to assess quality of care is a necessary component of continuous quality improvement. The assessment typically is accomplished by determination of compliance with a defined set of quality measures (QMs). The objective of this effort was to establish a set of QM