The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective

✍ Scribed by Mark B. Houston; Lance A. Bettencourt; Sutha Wenger

• Publisher: John Wiley and Sons
• Year: 1998
• Tongue: English
• Weight: 183 KB
• Volume: 15
• Category: Article
• ISSN: 0742-6046
• DOI: 10.1002/(sici)1520-6793(199812)15:8<735::aid-mar2>3.0.co;2-9