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Measuring Quality Perceptions

โœ Scribed by Chakravarthi Narasimhan and Subrata Sen


Book ID
121325904
Publisher
Springer US
Year
1992
Tongue
English
Weight
779 KB
Volume
3
Category
Article
ISSN
0923-0645

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๐Ÿ“œ SIMILAR VOLUMES


Measuring quality perceptions
โœ Chakravarthi Narasimhan; Subrata Sen ๐Ÿ“‚ Article ๐Ÿ“… 1992 ๐Ÿ› Springer US ๐ŸŒ English โš– 626 KB
MEASURING CUSTOMERS' PERCEPTIONS OF LOGI
โœ Mohammed Rafiq; Harlina S. Jaafar ๐Ÿ“‚ Article ๐Ÿ“… 2007 ๐Ÿ› Wiley (John Wiley & Sons) ๐ŸŒ English โš– 447 KB

Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th