MEASURING CUSTOMERS' PERCEPTIONS OF LOGI
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Mohammed Rafiq; Harlina S. Jaafar
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Article
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2007
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Wiley (John Wiley & Sons)
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English
β 447 KB
Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th