✦ LIBER ✦

Measuring Information Systems Service Quality: Concerns for a Complete Canvas

✍ Scribed by Leyland F. Pitt, Richard T. Watson and C. Bruce Kavan

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Measuring Information Systems Service Qu

✍ Thomas P. van Dyke, Leon A. Kappelman and Victor R. Prybutok 📂 Article 📅 1997 🏛 Association for Information Systems 🌐 English ⚖ 445 KB

Service Quality: A Measure of Informatio

✍ Leyland F. Pitt, Richard T. Watson and C. Bruce Kavan 📂 Article 📅 1995 🏛 Association for Information Systems 🌐 English ⚖ 410 KB

Measuring Information Systems Service Qu

✍ Watson, Richard T.; Pitt, Leyland F.; Kavan, C. Bruce 📂 Article 📅 1998 🏛 Association for Information Systems 🌐 English ⚖ 463 KB

Measuring Information System Service Qua

✍ James J. Jiang, Gary Klein and Christopher L. Carr 📂 Article 📅 2002 🏛 Association for Information Systems 🌐 English ⚖ 509 KB

A Note on SERVQUAL Reliability and Valid

✍ James J. Jiang; Gary Klein; Suzanne M. Crampton 📂 Article 📅 2000 🏛 Decision Sciences Institute, Georgia State Univers 🌐 English ⚖ 917 KB

A new quality of service measure for cel

✍ Yum, T.-S.P.; Yeung, K.L. 📂 Article 📅 1997 🏛 IEEE 🌐 English ⚖ 137 KB