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Measuring Customer Service Orientation Using a Measure of Interpersonal Skills: A Preliminary Test in a Public Service Organization

✍ Scribed by Bradley J. Alge; Maria T. Gresham; Robert L. Heneman; Julie Fox; Rosemary McMasters

Book ID: 110316957
Publisher: Springer US
Year: 2002
Tongue: English
Weight: 54 KB
Volume: 16
Category: Article
ISSN: 0889-3268
DOI: 10.1023/a:1012833326181

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