Externalization of employment in a servi
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Scott A. Johnson; Blake E. Ashforth
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Article
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2008
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John Wiley and Sons
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English
β 338 KB
## Abstract This study investigates the impact of employment externalization (in the form of limitedβterm vs. permanent employment status) on customerβoriented service behavior, and how identification processes may help to resolve the βparadox of externalizationβ (i.e., organizations relying more o