𝔖 Bobbio Scriptorium
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Managing an Established Virtual Reference Service

✍ Scribed by Ciccone, Karen; Vanscoy, Amy

Book ID
127212511
Publisher
Haworth Press Inc
Year
2003
Tongue
English
Weight
655 KB
Volume
8
Category
Article
ISSN
1087-5301

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## Abstract Research is divided about the potential of e‐service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e‐service may either increase or decrease the quality of service received. This study analyzes the level of service recei