Managing a Crisis: A Practical Guide

✍ Scribed by Tom Curtin, Daniel Hayman, Naomi Husein (auth.)

Publisher: Palgrave Macmillan UK
Year: 2005
Tongue: English
Leaves: 188
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

Front Matter....Pages i-xi
Front Matter....Pages 1-1
The Three Types of Crisis....Pages 3-9
Evolution of a Crisis: the Crisis Curve....Pages 10-17
Predicting a Crisis....Pages 18-27
Why Managing a Crisis Matters....Pages 28-32
Front Matter....Pages 33-33
Organisations and their Leadership....Pages 35-41
The Media in a Crisis....Pages 42-49
The Politicians and Regulators....Pages 50-63
The Activists: Making Crises Happen....Pages 64-71
Other Stakeholders: Dealing with the Public, Customers and Suppliers....Pages 72-75
Front Matter....Pages 77-77
Overview of the Process....Pages 79-80
The Importance of Third Party Advocates....Pages 81-93
The Crisis Management Team....Pages 94-107
Responsibilities and Logistics....Pages 108-117
The Crisis Management Handbook....Pages 118-128
Managing Media Relations....Pages 129-140
Internal Communications....Pages 141-149
Managing Politicians and the Public....Pages 150-154
Training, Testing and Refinement....Pages 155-164
Business Continuity....Pages 165-174
Back Matter....Pages 175-180

✦ Subjects

Management

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