๐”– Bobbio Scriptorium
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Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

โœ Scribed by Shi, Yongdong; Prentice, Catherine; He, Wei


Book ID
121750613
Publisher
Elsevier Science
Year
2014
Tongue
English
Weight
714 KB
Volume
40
Category
Article
ISSN
0278-4319

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Airline customer satisfaction and loyalt
โœ Myungsook An; Yonghwi Noh ๐Ÿ“‚ Article ๐Ÿ“… 2009 ๐Ÿ› Springer-Verlag ๐ŸŒ English โš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi