✦ LIBER ✦

Large-scale organizational change and performance: An empirical examination

✍ Scribed by Janine Waclawski

Publisher: John Wiley and Sons
Year: 2002
Tongue: English
Weight: 123 KB
Volume: 13
Category: Article
ISSN: 1044-8004
DOI: 10.1002/hrdq.1032

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✦ Synopsis

Abstract

Current theories of large‐scale organizational change (LSOC) were examined to develop an
integrated framework for investigating the effects of LSOC on organizational performance. This framework was tested
using survey data, financial measures, and customer service ratings collected in twenty‐six different
business units in the same organization. Results showed that organizations experiencing LSOC (1)
performed better financially than organizations that experienced incremental change or no change/negative
change, and (2) demonstrated significantly greater improvement in managerial competence. The implications
of these results are discussed.

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