Key Account Management
✍ Scribed by Peter Cheverton
- Year
- 2001
- Tongue
- English
- Leaves
- 289
- Edition
- 2nd
- Category
- Library
No coin nor oath required. For personal study only.
✦ Synopsis
Any organization s key accounts are its lifeblood. They must be won, cared for, nurtured and protected. But do you know who your key accounts are, what they want and how they view you? Does your whole business practice key account management or are you just selling? Key Account Management provides you with a set of practical tools that show you how to: * Identify Your Key Accounts; * Implement A Strategy For Winning And Keeping Them; * Deliver Added-Value Propositions With Appropriate Rewards; * Keep Them Out Of The Grasp Of Competitors; * Develop Relationships That Are Mutually Beneficial.Included in this fully updated second edition of "Key Account Management" is a free CD ROM containing tried and tested key account identification and selection software, and a framework for writing your key account plans.
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Packed full of practical advice on how to keep and develop important customers. Covers all the necessary skills, from original presentation and negotiation techniques, through account action plans and development of the relationship.
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