Professional technical roadmap to IT Service Capacity Management with Policy, Objective, Scope, Business Justification, Goal, Objective, Role & Responsibility, KPI, Communication Plan & other organizational template resources.
IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action
โ Scribed by Gerard Blokdijk, Ivanka Menken
- Publisher
- Emereo Publishing
- Year
- 2008
- Tongue
- English
- Leaves
- 142
- Category
- Library
No coin nor oath required. For personal study only.
โฆ Synopsis
A professional technical roadmap to Planning, Implementing & Maximizing Return on Investment of Strategic IT Portfolio Management, with Goal, Objective & Design templates, process diagrams, KPIs, metrics & other resources for organizational implementation.
โฆ Table of Contents
Title & Copyright
......Page 2
Write a Review......Page 3
Table of Contents......Page 4
INTRODUCTION ROADMAP......Page 6
FURTHER INFORMATION......Page 142
SERVICE PORTFOLIO MANAGEMENT PRESENTATION......Page 10
SUPPORTING DOCUMENTS......Page 30
Objectives and Goals......Page 32
Use of the Service Portfolio......Page 38
Example Service Catalogue......Page 42
Service Catalogue......Page 44
Service Catalogue 1......Page 54
Service Catalogue 2......Page 72
Business Justification Document......Page 104
Service Design โ The Big Picture......Page 110
Key Links, Inputs and Outputs of Service Design......Page 112
Roles & Responsibilities of the Product Manager......Page 114
Reports, KPIs and other Metrics
......Page 118
Communication Plan......Page 124
IMPLEMENTATION & PROJECT PLAN......Page 132
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