Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action

✍ Scribed by Gerard Blokdijk, Ivanka Menken

Year: 2008
Tongue: English
Leaves: 116
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

A professional technical roadmap to ITSM Availability Management & Service Level Agreement Reliability, Maintainability, Serviceability, Resilience & Security, with Processes, Objectives, Scope, KPIs, templates & other organizational resources.

📜 SIMILAR VOLUMES

Service Level Management Best Practice H

📁 Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice

✍ Gerard Blokdijk, Ivanka Menken 📂 Library 📅 2008 🌐 English

Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, imple

IT Services Portfolio Management Best Pr

📁 IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action

✍ Gerard Blokdijk, Ivanka Menken 📂 Library 📅 2008 🏛 Emereo Publishing 🌐 English

A professional technical roadmap to Planning, Implementing & Maximizing Return on Investment of Strategic IT Portfolio Management, with Goal, Objective & Design templates, process diagrams, KPIs, metrics & other resources for organizational implementation.

Problem Management Best Practice Handboo

📁 Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice

✍ Gerard Blokdijk, Ivanka Menken 📂 Library 📅 2008 🏛 Emereo Publishing 🌐 English

A professional technical roadmap to IT Service Problem Management & Support, with templates & design documents, mindmaps, roles & responsibilities, KPIs, audit plans & other IT Service Management resources for organizational implementation.

Capacity Management Handbook, Monitor, A

📁 Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

✍ Gerard Blokdijk, Ivanka Menken 📂 Library 📅 2008 🏛 Emereo Publishing 🌐 English

Professional technical roadmap to IT Service Capacity Management with Policy, Objective, Scope, Business Justification, Goal, Objective, Role & Responsibility, KPI, Communication Plan & other organizational template resources.

Capacity Management Handbook, Monitor, A

📁 Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

✍ Gerard Blokdijk, Ivanka Menken 📂 Library 📅 2008 🏛 Emereo Publishing 🌐 English

Release and Deployment of Production-Rea

📁 Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action

✍ Ivanka Menken, Gerard Blokdijk 📂 Library 📅 2008 🏛 Emereo Pty Ltd 🌐 English

One-of-a-kind book on an important process. This book goes far beyond traditional books on SCM by providing a methodical, complete view of the capture, versioning, build and release process. While the book focuses on what must be done to safely release a software product into production, the book