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[IEEE 2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012) - Shanghai, China (2012.07.2-2012.07.4)] ICSSSM12 - The relationships among perceived quality, customer satisfaction and customer retention: An empirical research on Haidilao restaurant

✍ Scribed by Wang, Jing; Cheng, Lijuan

Book ID: 127077764
Publisher: IEEE
Year: 2012
Weight: 411 KB
Category: Article
ISBN: 145772023X
DOI: 10.1109/icsssm.2012.6252340

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