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[IEEE 2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012) - Shanghai, China (2012.07.2-2012.07.4)] ICSSSM12 - Service quality measure of B2C company based on customer complaints

✍ Scribed by Qin, Xinghong

Book ID: 121869113
Publisher: IEEE
Year: 2012
Weight: 206 KB
Category: Article
ISBN: 145772023X
DOI: 10.1109/ICSSSM.2012.6252186

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