Getting to Resolution: Turning Conflict Into Collaboration

✍ Scribed by Stewart Levine

• Publisher: Berrett-Koehler Publishers
• Year: 2009
• Tongue: English
• Leaves: 303
• Edition: Second Edition
• Category: Library

✦ Synopsis

Most approaches to conflict resolution and negotiation result in just temporary settlement, compromise, or capitulation. This book offers new principles and new tools to show how to get to real, lasting resolution of any kind of personal, business, organizational, or community conflict. This thoroughly revised and updated work focusing on how to resolve conflict in a holistic, win-win manner incorporates the timeless wisdom of the first edition with new learning and applications.

✦ Table of Contents

Contents......Page 12
Foreword......Page 16
Preface......Page 18
Part I: The Value of Resolution......Page 30
1 Resolution: Getting Beyond Conflict, Compromise, and Settlement......Page 32
2 ROI and The Costs of Conflict: Pay Now or Pay Later......Page 42
Part II: A Better Way of Resolving Conflict......Page 56
3 Two Brothers: Their Story of Resolution......Page 58
4 The Craft of Resolution: A Road Map for Resolving Conflict......Page 66
Part III: Resolution: Ten Principles of Resolutionary Thinking......Page 74
5 Principle 1 Believing in Abundance......Page 76
6 Principle 2 Creating Partnership......Page 82
7 Principle 3 Being Creative......Page 88
8 Principle 4 Fostering Sustainable Collaboration......Page 94
9 Principle 5 Becoming Open......Page 100
10 Principle 6 Forming Long-Term Collaborations......Page 106
11 Principle 7 Relying on Feelings and Intuition......Page 114
12 Principle 8 Disclosing Information and Feelings......Page 120
13 Principle 9 Learning Throughout the Resolution Process......Page 126
14 Principle 10 Becoming ResponseAble......Page 132
Part IV: The Craft of Resolution: A Step-by-Step Guide......Page 136
15 Step 1 Your Attitude of Resolution......Page 138
16 Step 2 Stories: Telling and Listening......Page 150
17 Step 3 Listening for a Vision of Resolution......Page 162
18 Step 4 Getting Current and Complete......Page 172
19 Step 5 Reaching Agreement in Principle......Page 184
20 Step 6 Crafting the New Agreement......Page 190
21 Step 7 Resolution......Page 200
22 Applying the Principles: The Craft of Resolution......Page 206
23 Benefits and Utility: The Cycle of Resolution......Page 214
Part V: When You Need Professional Help......Page 230
24 Using the Power of the Legal System......Page 232
25 Choosing a Professional: The Resolutionary......Page 240
Part VI: The Power of Resolution......Page 254
26 Building a Culture of Agreement and Resolution......Page 256
Resource A: Preparing for a Conflict Resolution Process......Page 270
Resource B: Cycle of Resolution Facilitation Tutorial......Page 272
Resource C: Local Actions You Can Take......Page 276
Resource D: The Cycle of Resolution......Page 277
Notes......Page 278
Bibliography......Page 282
B......Page 288
C......Page 289
D......Page 290
L......Page 291
M......Page 292
R......Page 293
T......Page 294
W......Page 295
About the Author......Page 296