Content: Resolution : getting beyond conflict, compromise, and settlement --
ROI and the costs of conflict : pay now or pay later --
Two brothers : their story of resolution --
The craft of resolution : a road map for resolving conflict --
Principle 1 : believing in abundance --
Principle 2 : creating partnership --
Principle 3 : being creative --
Principle 4 : fostering sustainable collaboration --
Principle 5 : becoming open --
Principle 6 : forming long-term collaborations --
Principle 7 : relying on feelings and intuition --
Principle 8 : disclosing information and feelings --
Principle 9 : learning throughout the resolution process --
Principle 10 : becoming responseable --
Step 1 : your attitude of resolution --
Step 2 : stories : telling and listening --
Step 3 : listening for a vision of resolution --
Step 4 : getting current and complete --
Step 5 : reaching agreement in principle --
Step 6 : crafting the new agreement --
Step 7 : resolution --
Applying the principles : the craft of resolution --
Benefits and utility : the cycle of resolution --
Using the power of the legal system --
Choosing a professional : the resolutionary --
Building a culture of agreement and resolution.
Abstract: This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict