Fraud Hotlines: Design, Performance, and Assessment

✍ Scribed by Chelsea A. Binns

Publisher: Auerbach Publications;CRC Press
Year: 2018
Tongue: English
Leaves: 381
Edition: 1
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

This book provides a complete guide on fraud hotlines. It is designed to educate readers with respect to the history, purpose, operation, use and utility of fraud hotlines. It also equips readers with the knowledge to create, analyze and assess the performance of fraud hotlines

✦ Table of Contents

Content: Background, use, and value --
History --
Hotline design --
Performance, assessment and best practices --
Theoretical perspectives --
Case studies --
Special topics.

✦ Subjects

Fraud.;Helplines.

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