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Exploring the Effects of Consumers′ Dissatisfaction Level on Complaint Behaviours

✍ Scribed by Singh, Jagdip; Pandya, Shefali

Book ID
120622378
Publisher
Emerald Group Publishing Limited
Year
1991
Tongue
English
Weight
984 KB
Volume
25
Category
Article
ISSN
0309-0566

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## Abstract This study investigates the possibility that a limited set of basic personality traits may underlie dispositions to bargain and to complain. A hierarchical model of personality was employed to investigate the relationship between cardinal‐, central‐, and surface‐level traits and their i