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Examining Dimensions of Electronic Service Quality for Internet Banking Services

✍ Scribed by Ariff, Mohd Shoki Md; Yun, Leong Ooi; Zakuan, Norhayati; Jusoh, Ahmad

Book ID
121715020
Publisher
Elsevier
Year
2012
Tongue
English
Weight
461 KB
Volume
65
Category
Article
ISSN
1877-0428

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Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the earlier work accepted the content measured by the SERVQUAL instrument. Following the argument that SERVQUAL only reflects the service delivery process, the study empirically e