The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns

✍ Scribed by Thaichon, Paramaporn; Lobo, Antonio; Prentice, Catherine; Quach, Thu Nguyen

• Book ID: 127339833
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 846 KB
• Volume: 21
• Category: Article
• ISSN: 0969-6989
• DOI: 10.1016/j.jretconser.2014.06.006