Effects of information system education and training on user satisfaction: An empirical evaluation

✍ Scribed by Gayle J. Yaverbaum; John Nosek

• Publisher: Elsevier Science
• Year: 1992
• Tongue: English
• Weight: 860 KB
• Volume: 22
• Category: Article
• ISSN: 0378-7206
• DOI: 10.1016/0378-7206(92)90024-a

✦ Synopsis

This study links end-user computer education to user satisfaction.

A questionnaire was designed and employed to evaluate the impact of education and training on user information satisfaction.

The subjects, who are employed in a variety of organizations, were queried prior to and after having completed a specially designed course in the management of information systems. After the educational experience, an increase in total user satisfaction was perceived by the subjects. The study demonstrates, however, that the connection between total satisfaction and education must be qualified by the caliber of the services rendered by Information Systems (IS) and the quality of the information product.