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✦   LIBER   ✦

Effect of the quality of user documentation on user satisfaction with information systems

✍ Scribed by Leopoldo A. Gemoets; Mo Adam Mahmood

Publisher
Elsevier Science
Year
1990
Tongue
English
Weight
742 KB
Volume
18
Category
Article
ISSN
0378-7206

No coin nor oath required. For personal study only.

✦ Synopsis

User documentation

plays an important role in implementation success of an information system through its user satisfaction. Yet. very little rigorous research has been undertaken in relating user satisfaction to user documentation. This article first re-validates two existing user documentation and user satisfaction instruments. This is followed by a rigorous attempt to determine the effect of user documentation on user satisfaction. using a canonical correlation analysis. The results indicate that user satisfaction of a system is strongly influenced by its documentation.

The research provides a set of guidelines. arrived at empirically, for IS managers to ensure the design of highly efficient and effective user documentation for a system, by monitoring and controlling the entire process of documentation. These guidelines can also be used to identify and rectify a poorly documented system by using a set of user satisfaction criteria.

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