This study links end-user computer education to user satisfaction. A questionnaire was designed and employed to evaluate the impact of education and training on user information satisfaction. The subjects, who are employed in a variety of organizations, were queried prior to and after having compl
An empirical examination of the impact of computer information systems on users
β Scribed by Randy Ryker; Ravinder Nath
- Publisher
- Elsevier Science
- Year
- 1995
- Tongue
- English
- Weight
- 590 KB
- Volume
- 29
- Category
- Article
- ISSN
- 0378-7206
No coin nor oath required. For personal study only.
β¦ Synopsis
This research investigates the effects of computer-based information systems on users and their jobs. Overall, based upon data collected from 101 users, the results show that information systems have a positive effect on four of the five core job dimensions (identity, significance, autonomy, and feedback). No significant impact is detected for the "skill variety" dimension. Results are also reported when users are broken down according to their position in the management hierarchy, and their user type (primary, secondary, end-users).
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